- Shipping & Returns
Shipping & Returns
We appreciate your business and take the utmost care in shipping your product to you and inspect each item and pack it carefully before it leaves our location. Please read our policies carefully and feel free to email us with any questions.
Please note that we recycle our boxes at times so don't be alarmed if the shipping box is labeled for another product.
We have secure on-line ordering. When you decide to order an item, add it to your shopping cart and then either continue shopping or go to check-out. We accept credit cards and Paypal. You will fill out necessary forms including the shipping address for your order. USPS First Class and Priority Mail are our preferred shipping methods.
If you have any special ordering questions please email us.
Most items are shipped within 3 business days of your order. Please allow this time, plus the actual shipping time (2-5 days), when ordering for a special occasion or date. International orders will also take additional time.
Please note,if an incorrect shipping address is given to us and the package is returned, we will re-send the order after the address is corrected and shipping charges are paid.
Our shipping is determined by your order total. Scroll down to view our shipping rates. We offer Free Ground Shipping on U.S. orders over $85 (must total over $85 after any coupons are applied). We ship most items by USPS First Class or Priority Mail with Delivery Confirmation, although UPS options are also available. (Email us at firstname.lastname@example.org for quotes on UPS Ground, UPS 2nd Day or UPS Next Day.)
We ship from California for most of our products. Orders to Hawaii and Alaska might require an additional amount, depending on the size of the order. We will contact you if that is an issue.
Canada rates are included in our list, using the best shipping rates for the weight of the package. If there is a huge discrepancy in the shipping cost, we will notify you to discuss options.
Sales tax will be applied to all California orders.
|For Subtotals up to $13.99||Inside United States||4.50|
|Subtotals from $14.00 to $20.99||Inside United States||6.95|
|Subtotals from $21.00 to $39.99||Inside United States||8.95|
|Subtotals from $40.00 to $54.99||Inside United States||9.95|
|Subtotals from $55.00 to $65.99||Inside United States||10.95|
|Subtotals from $66.00 to $85.00||Inside United States||11.95|
Subtotals over $85.00
Inside United States only
|Canada-Subtotals up to 15.00||Canada||9.95|
|Canada-Subtotals 15.01 to 40.00||Canada||20.95|
|Canada-Subtotals 40.01 to 70.00||Canada||26.95|
Occasionally we will have some popular items sold out. In these cases, we will notify you and you can decide if you want to wait for the product, or reorder at a later date.
For orders outside the US and Canada, please email us at email@example.com with your order request and we will quote you a shipping amount. Be sure to tell us your address and what items you want to order as we need to know the weight to be able to give you a quote. We do not include any custom fees in our shipping charges.
We have no way of estimating any custom fees, taxes or duties that might be charged upon delivery for you to obtain your package. You will need to contact your local customs for more information about this.
Sorry, we do not ship to Mexico at this time.
Personalized products and sale/clearance items can not be returned.
Damaged items can be returned for replacement or credit within 21 days of the shipment date. Returns must have prior approval by our company. (You may want to insure your return; we cannot be responsible for lost or misdirected returns.) We will replace your item (if stock is still available) or, a credit will be issued and will appear on your credit card billing statement.
Change your mind? Exchanges or refunds can be made within 21 days of the shipping date wth prior approval from our company. Any figurine exchange must be in it's original box with all styrofoam intact. Once we receive the original item and have inspected it, an exchange or refund will be sent. Sorry, any shipping costs are NOT refundable.
If your package was damaged during shipping, you must file a claim with the carrier, not our company. If you have any questions regarding your order, please feel free to contact us at: firstname.lastname@example.org or call at 909-709-8427.
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